# pyrefly: ignore [missing-import]
from odoo import api, fields, models
# pyrefly: ignore [missing-import]
from odoo.exceptions import ValidationError


class EducationHostelComplaint(models.Model):
    _name = 'education.hostel.complaint'
    _description = 'Hostel Complaint'
    _inherit = ['mail.thread', 'mail.activity.mixin']
    _order = 'submitted_date desc, id desc'

    name = fields.Char(
        string='Reference',
        required=True,
        copy=False,
        readonly=True,
        default=lambda self: self.env['ir.sequence'].next_by_code('education.hostel.complaint'),
        index=True,
    )
    student_id = fields.Many2one(
        'education.student',
        string='Student',
        required=True,
        ondelete='restrict',
        index=True,
        tracking=True,
    )
    hostel_id = fields.Many2one(
        'education.hostel',
        string='Hostel',
        required=True,
        ondelete='restrict',
        index=True,
    )
    room_id = fields.Many2one(
        'education.hostel.room',
        string='Room',
        ondelete='set null',
        index=True,
    )
    category = fields.Selection([
        ('maintenance', 'Maintenance'),
        ('cleanliness', 'Cleanliness'),
        ('food', 'Food'),
        ('security', 'Security'),
        ('roommate', 'Roommate Issue'),
        ('other', 'Other'),
    ], string='Category', required=True, default='maintenance', tracking=True)
    title = fields.Char(string='Title', required=True)
    description = fields.Text(string='Description')
    priority = fields.Selection([
        ('0', 'Normal'),
        ('1', 'Low'),
        ('2', 'High'),
        ('3', 'Urgent'),
    ], string='Priority', default='0')
    state = fields.Selection([
        ('draft', 'Draft'),
        ('submitted', 'Submitted'),
        ('in_progress', 'In Progress'),
        ('resolved', 'Resolved'),
        ('closed', 'Closed'),
    ], string='Status', default='draft', required=True, tracking=True, index=True)
    assigned_to = fields.Many2one(
        'res.users',
        string='Assigned To',
        tracking=True,
        domain=[('share', '=', False)],
    )
    resolution = fields.Text(string='Resolution')
    submitted_date = fields.Date(string='Submitted Date', tracking=True)
    resolved_date = fields.Date(string='Resolved Date', tracking=True)
    company_id = fields.Many2one(
        'res.company',
        string='Company',
        required=True,
        default=lambda self: self.env.company,
        index=True,
    )

    # ── Workflow ──────────────────────────────────────────────────────────────

    def action_submit(self):
        for rec in self:
            rec.state = 'submitted'
            rec.submitted_date = fields.Date.today()
            rec.message_post(body="Complaint submitted.")

    def action_start_progress(self):
        for rec in self:
            if not rec.assigned_to:
                raise ValidationError("Please assign the complaint to a staff member before starting.")
            rec.state = 'in_progress'

    def action_resolve(self):
        for rec in self:
            if not rec.resolution:
                raise ValidationError("Please provide a resolution note before marking as resolved.")
            rec.state = 'resolved'
            rec.resolved_date = fields.Date.today()

    def action_close(self):
        self.write({'state': 'closed'})

    def action_reopen(self):
        for rec in self:
            if rec.state == 'closed':
                rec.state = 'resolved'

    @api.model_create_multi
    def create(self, vals_list):
        for vals in vals_list:
            if not vals.get('name') or vals.get('name') == '/':
                vals['name'] = (
                    self.env['ir.sequence'].next_by_code('education.hostel.complaint') or '/'
                )
        return super().create(vals_list)