dine360-social-commerce/addons/dine360_meta_social/models/social_whatsapp_message.py

# -*- coding: utf-8 -*-
import logging
import re
from odoo import models, fields, api, _

_logger = logging.getLogger(__name__)

class SocialWhatsAppMessage(models.Model):
    _name = 'social.whatsapp.message'
    _description = 'Customer WhatsApp Message & Communication History'
    _order = 'timestamp desc, id desc'

    meta_message_id = fields.Char(string='WhatsApp Message ID (wamid)', index=True, copy=False)
    direction = fields.Selection([
        ('inbound', 'Inbound (Customer to Business)'),
        ('outbound', 'Outbound (Business to Customer)'),
    ], string='Direction', default='inbound', required=True, index=True)
    from_phone = fields.Char(string='Sender Phone', required=True, index=True)
    to_phone = fields.Char(string='Recipient Phone')
    partner_id = fields.Many2one('res.partner', string='Customer / Partner', index=True)
    sale_order_id = fields.Many2one('sale.order', string='Identified Order', index=True)
    body = fields.Text(string='Message Text')
    message_type = fields.Char(string='Message Type', default='text')
    timestamp = fields.Datetime(string='Timestamp', default=fields.Datetime.now, required=True)
    raw_payload = fields.Text(string='Raw Payload', groups='dine360_meta_social.group_social_manager')
    status = fields.Selection([
        ('received', 'Received'),
        ('processed', 'Processed'),
        ('replied', 'Replied'),
    ], string='Status', default='received', index=True)
    company_id = fields.Many2one('res.company', string='Company', default=lambda self: self.env.company)

    _sql_constraints = [
        ('meta_msg_id_unique', 'unique(meta_message_id)',
         'WhatsApp message ID must be unique to prevent duplicate processing.')
    ]

    @api.model
    def process_incoming_message(self, message_data, company=None):
        """
        Processes an inbound message from WhatsApp Cloud API webhook:
        - Deduplicates using meta_message_id
        - Associates phone number with res.partner
        - Identifies existing order via text analysis or recent orders
        - Stores in communication history
        """
        company = company or self.env.company
        msg_id = message_data.get('id')
        from_phone = message_data.get('from', '')
        text_body = message_data.get('text', {}).get('body', '') if message_data.get('type') == 'text' else ''
        msg_type = message_data.get('type', 'text')

        if not msg_id or not from_phone:
            _logger.warning("Invalid incoming WhatsApp message format: %s", message_data)
            return False

        # 1. Deduplication check
        existing = self.search([('meta_message_id', '=', msg_id)], limit=1)
        if existing:
            _logger.info("WhatsApp message %s already processed. Skipping duplicate.", msg_id)
            return existing

        # 2. Partner association (match by mobile or phone)
        wa_api = self.env['social.whatsapp.api']
        cleaned_phone = wa_api.format_phone(from_phone)
        partner = self._find_partner_by_phone(cleaned_phone)

        # 3. Order identification (look for SO\d+ or check most recent order)
        order = self._identify_order(text_body, partner)

        record = self.create({
            'meta_message_id': msg_id,
            'direction': 'inbound',
            'from_phone': from_phone,
            'to_phone': company.whatsapp_business_phone_number or '',
            'partner_id': partner.id if partner else False,
            'sale_order_id': order.id if order else False,
            'body': text_body,
            'message_type': msg_type,
            'timestamp': fields.Datetime.now(),
            'company_id': company.id,
            'status': 'received',
        })

        _logger.info("Processed inbound WhatsApp message from %s (Partner: %s, Order: %s)",
                     from_phone, partner.name if partner else "Unknown", order.name if order else "None")
        return record

    @api.model
    def _find_partner_by_phone(self, phone):
        if not phone:
            return False
        digits = re.sub(r'\D', '', phone)
        if not digits:
            return False

        # 1. Search by phone_sanitized
        partner = self.env['res.partner'].search([
            '|', '|',
            ('phone_sanitized', '=', f"+{digits}"),
            ('phone_sanitized', '=', digits),
            ('phone_sanitized', 'like', digits[-10:] if len(digits) >= 10 else digits)
        ], limit=1)
        if partner:
            return partner

        # 2. Search partners with phone/mobile and compare normalized digits
        potential_partners = self.env['res.partner'].search([
            '|', ('mobile', '!=', False), ('phone', '!=', False)
        ], limit=200)
        for p in potential_partners:
            p_mob = re.sub(r'\D', '', p.mobile or '')
            p_pho = re.sub(r'\D', '', p.phone or '')
            target = digits[-8:] if len(digits) >= 8 else digits
            if (p_mob and target in p_mob) or (p_pho and target in p_pho):
                return p
        return False

    @api.model
    def _identify_order(self, text, partner):
        if not text:
            return False
        # Try matching order reference like SO1234 or S01234 or order #1234
        match = re.search(r'\b(SO\d+|S\d{4,})\b', text, re.IGNORECASE)
        if match:
            order_name = match.group(1).upper()
            order = self.env['sale.order'].search([('name', '=ilike', order_name)], limit=1)
            if order:
                return order

        # If customer asks about order status and has a recent order
        order_keywords = ['where is my order', 'order status', 'my order', 'track order', 'delivery status']
        if partner and any(kw in text.lower() for kw in order_keywords):
            recent_order = self.env['sale.order'].search([
                ('partner_id', '=', partner.id)
            ], order='date_order desc', limit=1)
            if recent_order:
                return recent_order

        return False