Complete workplace ticket interactions

addons/mcs_corporate_website/controllers/main.py

@@ -1,3 +1,5 @@
+import base64
+
 from odoo import fields, http
 from odoo.http import request
 
@@ -86,6 +88,7 @@ class McsCorporateWebsite(http.Controller):
                     "status_key": ticket.state,
                     "customer": ticket.partner_id.name or ticket.customer_name,
                     "assigned_team": dict(ticket._fields["service_area"].selection).get(ticket.service_area),
+                    "assigned_agent": ticket.user_id.name or "",
                     "created": ticket.create_date,
                     "updated": ticket.write_date,
                     "updated_label": fields.Datetime.to_string(ticket.write_date) if ticket.write_date else "",
@@ -286,6 +289,41 @@ class McsCorporateWebsite(http.Controller):
         messages = ticket.message_ids.sorted(lambda item: item.date)
         return self._workplace_render("mcs_corporate_website.workplace_ticket_detail", {"ticket": ticket, "messages": messages})
 
+    @http.route(["/workplace/tickets/<int:ticket_id>/reply"], type="http", auth="user", website=True, methods=["POST"])
+    def workplace_ticket_reply(self, ticket_id, **post):
+        role = self._role()
+        ticket = request.env["mcs.support.ticket"].sudo().search(self._ticket_domain(role) + [("id", "=", ticket_id)], limit=1)
+        if not ticket:
+            return request.not_found()
+        body = (post.get("reply") or "").strip()
+        attachments = self._attach_uploaded_files(ticket)
+        if body or attachments:
+            ticket.message_post(
+                body=body or "Attachment added.",
+                attachment_ids=attachments.ids,
+                message_type="comment",
+                subtype_xmlid="mail.mt_comment",
+            )
+        return request.redirect("/workplace/tickets/%s" % ticket.id)
+
+    @http.route(["/workplace/tickets/<int:ticket_id>/close"], type="http", auth="user", website=True, methods=["POST"])
+    def workplace_ticket_close(self, ticket_id, **post):
+        role = self._role()
+        ticket = request.env["mcs.support.ticket"].sudo().search(self._ticket_domain(role) + [("id", "=", ticket_id)], limit=1)
+        if not ticket:
+            return request.not_found()
+        ticket.action_close()
+        return request.redirect("/workplace/tickets/%s" % ticket.id)
+
+    @http.route(["/workplace/tickets/<int:ticket_id>/reopen"], type="http", auth="user", website=True, methods=["POST"])
+    def workplace_ticket_reopen(self, ticket_id, **post):
+        role = self._role()
+        ticket = request.env["mcs.support.ticket"].sudo().search(self._ticket_domain(role) + [("id", "=", ticket_id)], limit=1)
+        if not ticket:
+            return request.not_found()
+        ticket.action_reopen()
+        return request.redirect("/workplace/tickets/%s" % ticket.id)
+
     @http.route(["/workplace/knowledge"], type="http", auth="user", website=True)
     def workplace_knowledge(self, **kwargs):
         return self._workplace_render("mcs_corporate_website.workplace_knowledge", {"articles": self._knowledge(self._role())})
@@ -311,8 +349,26 @@ class McsCorporateWebsite(http.Controller):
                 "description": (post.get("description") or "").strip(),
             }
         )
+        self._attach_uploaded_files(ticket)
         return request.redirect("/support/thanks/%s" % ticket.access_token)
 
+    def _attach_uploaded_files(self, ticket):
+        Attachment = request.env["ir.attachment"].sudo()
+        attachments = Attachment.browse()
+        for upload in request.httprequest.files.getlist("attachments"):
+            if not upload or not upload.filename:
+                continue
+            attachments |= Attachment.create(
+                {
+                    "name": upload.filename,
+                    "datas": base64.b64encode(upload.stream.read()),
+                    "res_model": "mcs.support.ticket",
+                    "res_id": ticket.id,
+                    "mimetype": upload.mimetype,
+                }
+            )
+        return attachments
+
     @http.route(["/support/thanks/<string:token>"], type="http", auth="public", website=True)
     def support_thanks(self, token, **kwargs):
         ticket = request.env["mcs.support.ticket"].sudo().search([("access_token", "=", token)], limit=1)

addons/mcs_corporate_website/models/support_ticket.py

@@ -15,6 +15,7 @@ class McsSupportTicket(models.Model):
     customer_email = fields.Char(required=True)
     customer_phone = fields.Char()
     partner_id = fields.Many2one("res.partner", string="Customer", tracking=True)
+    user_id = fields.Many2one("res.users", string="Assigned Agent", tracking=True)
     company_id = fields.Many2one(
         "res.company",
         default=lambda self: self.env.company,
@@ -95,3 +96,6 @@ class McsSupportTicket(models.Model):
 
     def action_close(self):
         self.write({"state": "closed"})
+
+    def action_reopen(self):
+        self.write({"state": "in_progress"})

addons/mcs_corporate_website/static/src/scss/corporate_website.scss

@@ -671,6 +671,11 @@
     box-shadow: 0 10px 24px rgba(28, 78, 216, 0.2);
 }
 
+.mcs-wp-btn--secondary {
+    background: #334155;
+    box-shadow: none;
+}
+
 .mcs-table-wrap {
     width: 100%;
     overflow-x: auto;
@@ -796,6 +801,18 @@
     }
 }
 
+.mcs-upload {
+    border: 1px dashed #B8C1D1;
+    border-radius: 14px;
+    padding: 16px;
+    background: #F8FAFC;
+
+    span {
+        color: var(--text-secondary);
+        font-weight: 700;
+    }
+}
+
 .mcs-search {
     width: min(420px, 100%);
     border: 1px solid var(--border);
@@ -803,6 +820,80 @@
     padding: 12px 14px;
 }
 
+body:has(form[action="/web/login"]) {
+    background: #F6F7F9;
+
+    #wrapwrap {
+        min-height: 100vh;
+        background:
+            linear-gradient(90deg, #101114 0%, #101114 48%, #F6F7F9 48%, #F6F7F9 100%);
+    }
+
+    main {
+        min-height: calc(100vh - 76px);
+        display: grid;
+        place-items: center;
+        padding: 48px 24px;
+    }
+
+    main::before {
+        content: "Your workplace. Connected.\\A Attendance, support and collaboration in one place.";
+        white-space: pre-line;
+        position: fixed;
+        left: 8vw;
+        top: 38vh;
+        max-width: 440px;
+        color: #fff;
+        font-size: 3.1rem;
+        line-height: 1.05;
+        font-weight: 820;
+        letter-spacing: 0;
+    }
+
+    form[action="/web/login"] {
+        width: min(430px, 100%);
+        margin-left: 42vw;
+        padding: 34px;
+        border: 1px solid #E6E8EC;
+        border-radius: 14px;
+        background: #fff;
+        box-shadow: 0 24px 70px rgba(17, 24, 39, 0.14);
+
+        .form-control {
+            min-height: 46px;
+            border-radius: 10px;
+        }
+
+        .btn-primary {
+            width: 100%;
+            min-height: 46px;
+            border-radius: 10px;
+            background: #1C4ED8;
+            border-color: #1C4ED8;
+            font-weight: 800;
+        }
+    }
+}
+
+@media (max-width: 991.98px) {
+    body:has(form[action="/web/login"]) {
+        #wrapwrap {
+            background: #F6F7F9;
+        }
+
+        main::before {
+            position: static;
+            color: #17181B;
+            font-size: 2.2rem;
+            margin-bottom: 22px;
+        }
+
+        form[action="/web/login"] {
+            margin-left: 0;
+        }
+    }
+}
+
 .mcs-timeline {
     display: grid;
     gap: 12px;

addons/mcs_corporate_website/views/support_ticket_views.xml

@@ -39,6 +39,7 @@
                             <field name="customer_email"/>
                             <field name="customer_phone"/>
                             <field name="partner_id"/>
+                            <field name="user_id"/>
                         </group>
                         <group>
                             <field name="service_area"/>
@@ -66,6 +67,7 @@
                 <field name="subject"/>
                 <field name="customer_name"/>
                 <field name="customer_email"/>
+                <field name="user_id"/>
                 <filter string="Open" name="open" domain="[('state', 'not in', ['resolved', 'closed'])]"/>
                 <filter string="Urgent" name="urgent" domain="[('priority', '=', '2')]"/>
                 <group expand="0" string="Group By">

addons/mcs_corporate_website/views/workplace_templates.xml

@@ -196,7 +196,7 @@
                     <label>Description<textarea name="description" required="required"/></label>
                     <label>Contact Person<input name="customer_name" t-att-value="wp_user.name" required="required"/></label>
                     <label>Email<input type="email" name="customer_email" t-att-value="wp_user.email" required="required"/></label>
-                    <label>Attachments<input type="file" name="attachments" multiple="multiple"/></label>
+                    <label class="mcs-upload">Attachments<input type="file" name="attachments" multiple="multiple"/><span>Drop files here or choose attachments</span></label>
                     <button class="mcs-wp-btn" type="submit">Create Ticket</button>
                 </form>
                 <aside class="mcs-wp-card"><h2>Support hours</h2><p>Standard support requests are reviewed during business hours. Urgent production issues should include affected system, business impact, and escalation contact.</p><div class="mcs-list-row"><span>Expected response</span><strong>1 business day</strong></div><div class="mcs-list-row"><span>Emergency</span><strong>Mark Urgent</strong></div></aside>
@@ -208,8 +208,8 @@
         <t t-call="mcs_corporate_website.workplace_layout">
             <section class="mcs-wp-page-head"><div><p t-esc="ticket.name"/><h1 t-esc="ticket.subject"/></div><span class="mcs-status" t-esc="ticket.state"/></section>
             <section class="mcs-wp-two">
-                <article class="mcs-wp-card"><div class="mcs-card-head"><h2>Conversation</h2></div><div class="mcs-timeline"><div class="mcs-message"><strong t-esc="ticket.customer_name"/><p t-esc="ticket.description"/></div><t t-foreach="messages" t-as="message"><div class="mcs-message mcs-message--support"><strong t-esc="message.author_id.name"/><p t-out="message.body"/></div></t></div><form class="mcs-reply"><textarea placeholder="Write a reply"/><button class="mcs-wp-btn" type="button">Send Reply</button></form></article>
+                <article class="mcs-wp-card"><div class="mcs-card-head"><h2>Conversation</h2></div><div class="mcs-timeline"><div class="mcs-message"><strong t-esc="ticket.customer_name"/><p t-esc="ticket.description"/></div><t t-foreach="messages" t-as="message"><div class="mcs-message mcs-message--support"><strong t-esc="message.author_id.name"/><p t-out="message.body"/></div></t></div><form t-att-action="'/workplace/tickets/%s/reply' % ticket.id" method="post" enctype="multipart/form-data" class="mcs-reply"><input type="hidden" name="csrf_token" t-att-value="request.csrf_token()"/><textarea name="reply" placeholder="Write a reply"/><input type="file" name="attachments" multiple="multiple"/><button class="mcs-wp-btn" type="submit">Send Reply</button></form></article>
-                <aside class="mcs-wp-card"><h2>Ticket details</h2><div class="mcs-list-row"><span>Status</span><strong t-esc="ticket.state"/></div><div class="mcs-list-row"><span>Priority</span><strong t-esc="ticket.priority"/></div><div class="mcs-list-row"><span>Assigned Team</span><strong t-esc="ticket.service_area"/></div><div class="mcs-list-row"><span>Created</span><strong><span t-field="ticket.create_date"/></strong></div></aside>
+                <aside class="mcs-wp-card"><h2>Ticket details</h2><div class="mcs-list-row"><span>Status</span><strong t-esc="ticket.state"/></div><div class="mcs-list-row"><span>Priority</span><strong t-esc="ticket.priority"/></div><div class="mcs-list-row"><span>Assigned Team</span><strong t-esc="ticket.service_area"/></div><div class="mcs-list-row"><span>Assigned Agent</span><strong t-esc="ticket.user_id.name or '-'"/></div><div class="mcs-list-row"><span>Created</span><strong><span t-field="ticket.create_date"/></strong></div><form t-att-action="'/workplace/tickets/%s/close' % ticket.id" method="post"><input type="hidden" name="csrf_token" t-att-value="request.csrf_token()"/><button class="mcs-wp-btn" type="submit">Close Ticket</button></form><form t-att-action="'/workplace/tickets/%s/reopen' % ticket.id" method="post" class="mt-2"><input type="hidden" name="csrf_token" t-att-value="request.csrf_token()"/><button class="mcs-wp-btn mcs-wp-btn--secondary" type="submit">Reopen Ticket</button></form></aside>
             </section>
         </t>
     </template>