# 06 Orders

Order flow for POS:

- Receive order event
- Fetch full order payload
- Accept/deny
- Resolve fulfillment issues when item(s) cannot be fulfilled
- Ready/handoff updates
- Completion/cancellation reconciliation

Typed routes:

- `GET /api/v1/uber/orders/{orderId}` (order details)
- `POST /api/v1/uber/orders/{orderId}/fulfillment-issues`
- `POST /api/v1/uber/orders/{orderId}/ready`
- `POST /api/v1/uber/orders/{orderId}/action` with action:
  - `accept`
  - `deny`
  - `ready`
  - `cancel`
  - `resolve`

Retail fulfillment guidance:

- Read customer preference (`REPLACE_FOR_ME`, `SUBSTITUTE_ME`, `REMOVE_ITEM`) from order details.
- Update issue states via fulfillment endpoint (`FOUND_ITEM`, `PARTIAL_AVAILABILITY`, `OUT_OF_ITEM`).
- On `orders.fulfillment_issues.resolved` webhook, fetch latest order and continue resolution.